Frequently asked questions
To help you plan your trip please see our most frequently asked questions below.
Q. Do you accept credit cards?
A. Yes, we do accept Amex, Visa,and Master cards
Q. Are you licensed by the local authority?
A. Yes. We are authorised by our local authority Council as are our drivers (whom have to have a police CRB check) and vehicles.
Q. I am currently in another country, how do I book a car?
A. You can email us your requirements or simply use our online booking page above and we will confirm via email.
Q. Are your prices quoted in Euros or Pounds?
A. All prices are quoted in UK pounds, because of the fluctuations in the currency markets it would be impossible to quote tariffs in all currencies. Click here to get an approximate price in your currency.
Q. How long before my flight should I be at the terminal?
A. For most flights you should aim to be at the terminal 2 hours before your scheduled flight time.
Q. I travel to London in the congestion zone, will I be charged extra?
A. Our prices include any charges.
Q. I have heard the M25 motorway around London is like a car park, how does this effect my journey?
A. We do everything in our powers to avoid traffic but sometimes we get effected. All vehicles have Tom Tom sat nav systems that check live traffic data on route.
Q. What if my plane is delayed?
A. Our drivers check with baa the online Airport information before leaving and while on route via an automated phone line, they will only go into arrivals between 15 and 30 minutes after your plane has landed.
Q. What if I am delayed in the terminal or on the plane after landing?
A. We give you the first hour of waiting free of charge if the driver has your mobile cell phone number then he will contact you and you can decide if you want to keep him waiting longer or to go out and come back when you are ready ( extra waiting time charge start after the first free hour waiting
What if I only have hand luggage?
A. We will be in arrivals 15 minutes after your plane has landed.
Q. do you accept cash booking?
A. cash booking except only if the pick up is local to us